Discover What Your Customers Need with Trade-Serve
Fixing your customers needs, Known and UN-known needs and wants are fundamental to both customer satisfaction AND efficiency.
Many business owners I coach erroneously believe that they must either raise their prices or lower their expenses. However, there’s a third larger and more profitable solution to increase your profits. That’s through efficiency.
It’s way more profitable to repair two toilets at ONE house than it is to repair two toilets at TWO DIFFERENT houses. That’s efficiency. You only dispatch once, you only diagnose once, advertise once, process and invoice once. In short, about 75% of your unproductive activity is eliminated by uncovering your customer’s unknowns.
But there’s a problem with asking too many questions… See the Three Hats your tech wears to read more.